Maintenance & Support Services
Congruent’s in-depth understanding of how technology can be used to facilitate your plan administration and recordkeeping business processes, and its extensive pensions and retirement industry/domain expertise, allow you to economically manage your IT investments by reducing your cost of maintenance and support for your complex application portfolios.
Our Application Maintenance and Support services are designed to help plan provider and record-keeping organizations increase application efficiency, reduce system downtime, drive high-performance, and extend application life of business critical systems like recordkeeping systems, payroll systems, common remitters, trading systems and various other plan administrator and plan sponsor applications.
Congruent has the multi-level (Level 1, 2, 3, 4) support & maintenance capability using a Corrective, Preventive, and Adaptive approach across technologies and business domains. We have years of experience in steering companies like yours towards continuous service and quality improvements.