Congruent Solutions is the partner of choice for US retirement plan providers and TPAs for outsourced plan administration and recordkeeping services. That’s because we have over two decades of experience in providing Retirement BPO services for back-office administration services to retirement plan providers and TPAs. We understand the changing needs of plan providers as well as TPAs, and our aim is to delight our clients through a combination of operational excellence, domain expertise, proven transition methodologies and best practices.
Our business process executives have a strong domain understanding of the US retirements and pensions market, and they are certified by industry bodies such as the ASPPA and NAPA. Our experience of partnering with multiple plan providers and TPA organizations over the years, servicing more than 12,000 retirement plans, has given us industry-best operational excellence. Our industry expertise stems from our focus on the US retirement services sector over the last 12 years.
Congruent, from senior level to front line staff, has a consistent commitment to customer service and a strong work ethic. Before the ink dried they worked diligently to understand our systems and processes. It doesn’t stop there. They possess the knowledge necessary to run a successful retirement business, ranging from high level operational strategy to specific understanding of retirement regulations. Their steady delivery of customer service, work ethic, and knowledge has placed my organization in position to deliver improved service levels. They are more than a service provider, they are a business partner.-A Tier 1 Retirement Plan Provider
Create plans based on plan document information, review employee census data and undertake daily processing needs, easily and smoothly using a single-window plan management platform.Learn more about Plan Administration Services
Efficiently manage your healthcare back office administration services using Congruent Solutions’ Healthcare BPO services for enrollment, payment overage, terminations and SSL.Learn more about Healthcare Services