An industry-leading plan administrator in the US with nearly $200 billion in Assets Under Management (AUM), serving under 2 million participants. Almost half of their clientele is Fortune 500 organizations with complex retirement plan ecosystems and needs.
They had outsourced several of its operations, including Compliance Testing, to an IT services organization three years ago. However, Compliance Testing fell short despite 6-7 months of hand-holding by the client. As a result, the client faced the following critical challenges in their relationship with their previous IT services partner.
To be 100% compliant and get their plans on track for the year, they needed a partner with well-trained resources, clear processes, and domain experience.
They chose Congruent Solutions.
Read how Congruent helped the client.