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Why Customer Experience (CX) is at the core of Digital Transformation of Retirement Systems?

Retirement Plan Providers need to ensure that the plan sponsors, who are their direct customers, as well as plan participants in the B2B2C ecosystem, have everything they need at the click of a mouse.

Businesses across industry segments are undergoing a process of digital transformation as technology solutions enable ‘ease of operations’ while also playing a role in increasing efficiency and

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Retirement in Australia: How Does Superannuation Work?

Superannuation in Australia is a system that encourages people in the country to save money for retirement, usually from the time they start working, so that they can have a regular income later in life. The employer contributes a percentage of the employee’s income before tax to the employee’s super account. The more a person saves, the more they will

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Future of Indian IT: Reskilling, Specialization and Analytical Skills Crucial For Success

Despite a challenging past few years, 2019 will be a good year for Indian IT, predicted industry experts, who spoke at a recent TiE Chennai event on the Future Of IT Industry & The Road Ahead, at IIT Madras Research Park. However, reskilling employees on new technologies and encouraging analytical skills is imperative to achieve success, they felt.
The session focused

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“It is a marathon, not a 100 metre sprint.”

On the journey
I grew up in Delhi. My father started off as a typist-stenographer, and held 2 jobs to run the household. We were very happy with very little. Our years at Delhi Tamil Educational Association School gave us a good ecosystem and a solid foundation in terms of academics. All four of us siblings went to the same school.

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Bala features in ‘Be the Inspiration – A bouquet of conversations’ coffee table book by Rotary District 3142

Congruent Solutions Co-founder and President Balaraman Jayaraman features in a coffee table book published recently by Rotary District 3142. According to the foreword, the book takes us “through the lives and times, trials and tribulations of 45 of the most eminent Indians of our times.” Read Bala’s article “It is a marathon, not a 100 metre sprint” (Edited, with minor

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