This whitepaper dives into the structural challenges facing the retirement plan industry, particularly the pressure on recordkeepers due to margin compression, fee transparency, and outdated systems. It discusses how M&A activity, while offering scale, brings integration challenges, especially for legacy tech platforms that inhibit innovation.
Digitally Rebuilding the Foundation for Scale and Differentiation
Congruent advocates for a digital transformation strategy centered around platform rationalization, advanced analytics, and cloud-native technologies. It emphasizes that automation, AI, and microservices architecture are no longer optional—they are essential for operational efficiency, compliance, and participant experience. The paper concludes that partnering with domain-specialist technology providers can accelerate transformation without disrupting existing operations.
