As technology advances, service and pricing plans evolve, and the market becomes more saturated, telecom companies face increasing competition for customers. Telecom markets are highly competitive and churn is a huge concern. Understanding customer behavior is a key to staying top-of-mind.
The need for analytics
A survey released by Accenture shows that communication service providers are being compelled to consider revamping their
Congruent Solutions has been recognised as one of the “Billion Dollar Babies” in future by TiECON 2014 Chennai among the four companies. TiE Chennai, a part of The Indus Entrepneurs, a global not-for-profit organisation that nurtures entrepreneurs.
The objective of this program was to showcase the organizations that have started from scratch and have the potential to turn into a billion-dollar
Read MoreThe change in the customer environment in the US retirement markets, coupled with the increased competition and need for growth in plan participant base, has caused US retirement plan providers to reassess their platform/technologies and processes. It’s the right time for the plan provider organizations to establish a level of parity from a technology perspective to stay relevant to customers,
Read MoreIt is a matter of fact that the typical plan provider organizations must provide enterprise services to an ecosystem of many stake holders: plan administrators, sponsors, advisors, participants, TPAs, and other service providers. Because of the varying needs of the stakeholders, most plan provider organizations find themselves forced to manage a complex heterogeneous environment comprised of new and legacy IT
Read MoreIn the United States alone, there are close to 200 million customers of the pension/insurance industry, as per 2013 figures [Bureau of Labor Statistics, US Dept of Labor]. The numbers are increasing progressively as well. There are large amount of data collected from the million customers through various source. The sources of data are:
• Customer’s interaction with insurance companies, friends,