The retirement plan industry, like many in the traditional financial sector, adopted technologies that have served them well in the past. However, with new age technologies changing the way businesses operate, legacy systems are proving to be a bottleneck in scaling up, driving innovation and delivering better customer service.
A leading, 100-year-old, Fortune 500 insurance giant with a large Retirement Division in the United States was faced with this exact challenge. The company with an AUM (in its retirement business) of over USD 2 billion faced with three critical hurdles to growth.
The retirement plans were maintained on three different recordkeeping systems that was proving to be expensive. To achieve economies of scale, the client tried to unify the plans into a single recordkeeping system but couldn’t do that due to incompatibility and the prohibitive cost. Due to this, a large number of their small-to-medium accounts were managed on a homegrown system since it was best suited for the purpose. The medium-to-large plans were maintained in an external record keeping system. It did not make economic sense to move the small and medium plans to this system. Further, this system could not support some of the standard provisions offered in the industry.
The provisions the systems was unable to support were:
Eligibility – The company was dealing with multiple eligibility provisions within a plan, for different groups of employees and breaks in service
Payroll processing – The systems were unable to compute or validate complex match formulae such as a tiered provision or different match percentages by employee classifications. The entire payroll echo system was archaic, where the self-service component was missing, forcing agents to intervene on behalf of customers rather than spend their time better by focusing on sales and growth
Congruent Solutions, a leading technology solutions provider for the retirement industry, successfully completed a proof of concept where it replicated simple, medium and complex plans on its CORE Payroll system in just two weeks. In addition, CORE platform is modular and configurable, giving the customer the flexibility to prioritize and choose specific features first, and adding others later based on need. The solution runs hundreds of rules and validations to ensure data sanctity and provide a web front end for the plan sponsor to manage its users.
MS Azure cloud deployment increased the cost effectiveness of the solution by reducing the mainframe usage and had also enabled quick scaling up for the client.
All of Congruent’s employees are trained and certified in the domain. We understand the nuances of Retirement Plan Administration and speak the same language as our clients in the industry. The team worked closely with the client to understand specific needs (and wants), the existing architecture, systems and requirements in every step of the way.
As a result, the client chose Congruent’s CORE platform for the CEEP modules (Census Eligibility Enrolment Payroll) and integrated the solution with multiple record keeping systems at the back end.
The implementation began in June 2018 and the system has been in production since January 2019. Since then, there have been 3 more releases.
The Congruent’s CORE Payroll solution is cloud-based, scalable (both vertically and horizontally), cost effective, offers better reporting, highly secure and offers High Availability (HA) & Disaster Recovery (DR) for business continuity.
Its rules engine is outside the code, thereby allowing for quick changes to keep pace with regulatory requirements, without having to touch the code. This permits not only configuring the rule sets based on customer requirements but also allows the changing of the error messages to suit individual client needs.
The interface integration is API enabled– there are a published set of APIs for each of the modules that can be accessed by external systems. It also comes with ETL tools for file-based integration and ESBs (Enterprise Service Bus) integration capability.
Based on the proof of concept, it can be safely assumed that the company experienced substantial cost savings by deploying Congruent’s solution.
The Congruent team brings a lot of domain expertise and experience in terms of the best practices in the retirement plan industry, and offers the latest in technology. The IP-based modular framework makes deployment of the solution in phases easier and quicker, thus enabling clients to smoothly transition to the new system and focus on expanding its customer base. We deployed our team of Business Analysts and Technology Architects to help reverse-engineer and re-engineer a number of older legacy applications that are hard and expensive to maintain.
Get a callback from a senior solutions consultant from Congruent today.