Congruent Solutions welcomes you to take part in a panel discussion on the topic Getting ready for tomorrow: Using technology to provide great CX to participants and sponsors.
Date: November 6, 2020
Time: 12:30 pm to 1:20 pm (EST)
To be held during the upcoming The SPARK Institute, Inc. Forum, the session is moderated by Lucas Soucy, Head of American operations at Congruent Solutions. The panelists include eminent industry leaders:
- Cynthia Hayes, President, Oculus Partners, LLC
- Eric Brickman, Chief Global Solutions Officer, Newport
- Jason Lenardson, Vice President, Retirement Plan Services IT, Lincoln Financial Group
- Balaraman Jayaraman, Co-founder and President, Congruent Solutions
To attend, please register at https://www.sparkinstitute.org/registration
The retirement plan industry faces multiple challenges. While the Defined Contributions revenues have been growing fast thanks to 401k plan adoption, fee compression, high TCO and rigid systems, and everchanging regulatory systems are eating up record-keepers’ profits. The need to provide services at a lower price point and a high degree of fee transparency means that record keepers have to provide services at a lower cost, but that comes at the cost of service quality. The legacy platforms are inept and rigid in providing better experiences. To add to the above, the record keepers have to continually update their systems to ensure they are compliant with ERISA, DOL, and IRS rules and regulations.
The above scenario calls for a new approach to the technology alternatives record keepers need to consider. Cloud is the enabler. The panelists will discuss in detail the challenges the industry faces, how can the cloud help record keepers address them and how can the retirement plan industry provide a better customer experience (CX) to their clients, namely sponsors and participants.